How can we help you?
Search for the articles here or browse the categories below.
Sign up, the interface, your first conversation
Telegram, WhatsApp, Instagram, Facebook, email
Connecting a channel
Connecting Telegram
Connecting WhatsApp
WhatsApp templates and the 24-hour rule
Connecting Instagram: direct messages and comments
Installing the chat widget
Statuses, labels, macros
The AI assistant and KulpunAi Assist
What the AI Agent is
Creating an assistant
Documents: training the assistant
Assistant FAQs
Scenarios and tools
Your customer database and segments
Rules, conversation routing, SLA
Proactive messages in chat, SMS and WhatsApp
Analytics, CSAT and SLA
A knowledge base for your customers
Agents, roles, security, audit logs
Plan builder, AI credits, WhatsApp credits
Bitrix24, webhooks, dashboard apps, API