AI Agent credits

Credits are the unit of AI usage. Your balance is under Settings → Billing, in the AI Agent block.

What consumes them

AI replies

Every message the AI Agent handles costs one credit. That covers assistant replies to customers, Copilot suggestions and conversation summaries.

Audio transcription

Turning a voice message into text costs one credit per transcription.

Playground messages consume credits too.

Plan quota and purchased credits

There are two kinds of credit:

• Plan quota — included in your plan. It resets on every subscription payment: anything left over does not carry across.
• Purchased credits — bought separately. They do not expire at the end of a paid period and stay on your balance.

The interface shows how much of your current balance came from purchased credits.

Topping up

Click to buy extra credits in the AI Agent block, choose an amount and pay. Credits are added once the payment is confirmed.

Document limit

Separately from credits, your plan caps how many documents the assistant can learn from. When you reach it, a warning appears: delete documents you no longer need, or change plan.

Keeping usage under control

• Watch the balance: if it runs out the assistant stops replying and requests go straight to agents.
• The Reports → Bot report shows how many conversations the AI handled, which is how you tell whether the spend is worth it.
• If credits drain faster than expected, check whether the assistant is attached to a channel carrying a lot of irrelevant traffic.