Installing chat on your website
The website chat widget is included free on every plan and does not take up a paid channel slot.
Step 1. Create the inbox
- Open Settings → Inboxes and add an inbox.
- Choose Website.
- Enter a name and your website address.
- Configure the widget's look: colour, greeting, position.
- Add agents.
Step 2. Copy the code
Once the inbox exists, the platform shows a code snippet that looks like this:
<script>
(function(d,t) {
var BASE_URL="https://online.kulpunai.com";
var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
g.src=BASE_URL+"/packs/js/sdk.js";
g.defer = true;
g.async = true;
s.parentNode.insertBefore(g,s);
g.onload=function(){
window.kulpunaiSDK.run({
websiteToken: 'YOUR_TOKEN',
baseUrl: BASE_URL
})
}
})(document,"script");
</script>
The token is filled in for you — copy the whole snippet from the interface rather than typing it out.
Step 3. Add the code to your site
Place the snippet just before the closing </body> tag on every page.
WordPress
Add it to the theme footer or through a plugin for custom <head>/<body> code.
Tilda
Site settings → More → HTML code inserted inside <body>.
Bitrix, OpenCart, Shopify
Add the snippet to the shared page template (footer) so the widget appears everywhere at once.
Step 4. Test it
Open your site, click the chat icon and send a message. It should appear under Conversations.
If the widget does not appear
- Confirm the code is on the page and not stripped by caching — clear the site and browser cache;
- Check the browser console for script loading errors;
- Make sure your domain is set in the inbox settings.