Connecting Telegram

Telegram connects through a bot. It is the fastest channel to get running.

Step 1. Create a bot

1. Open a chat with @BotFather in Telegram.
2. Send /newbot.
3. Enter the display name your customers will see.
4. Enter the bot username — it has to end in bot.
5. BotFather returns an auth token, a string like 123456789:AA....

The token grants full control over the bot, so keep it private.

Step 2. Connect the bot to Kulpunai

1. Open Settings → Inboxes and add an inbox.
2. Choose Telegram.
3. Paste the token into the auth token field.
4. Create the Telegram channel.
5. Add the agents who will reply in this inbox.

Step 3. Test it

Find the bot in Telegram by its username, press Start and send a message. It should show up under Conversations.

What the channel supports

• Text, photos, files, voice messages and stickers;
• Canned responses and macros;
• AI Agent replies, if an assistant is connected to this inbox.

Common questions

Can I connect a personal Telegram account

No, only bots are supported. That is a Telegram restriction.

Customers cannot find the bot in search

Check the username and make sure the bot was not deleted in BotFather.

Messages stopped arriving

The token may have been revoked with /revoke in BotFather. Generate a new one and update it in the inbox settings.