What Kulpunai is
Kulpunai is a customer support platform that brings conversations from every messenger and from your website into a single place. Agents reply from one shared dashboard, and an AI assistant takes care of routine questions.
The platform runs at online.kulpunai.com.
What the platform does
One conversation list for every channel
Telegram, WhatsApp, Instagram (direct messages and comments), Facebook Messenger, email, SMS and the website chat widget all land in the same list. No switching between apps.
AI Agent
The AI assistant learns from your documents and answers customers on its own, around the clock. When a question goes beyond what it knows, it hands the conversation to an agent.
Team collaboration
Conversations are distributed among agents automatically, and you can leave private notes and mention colleagues with @ inside a conversation.
Automation
Automation rules apply labels, assign owners and send messages without anyone lifting a finger.
Analytics
Reports show workload, response speed, customer ratings and SLA compliance.
Where to begin
- Sign up and build your plan — see "Signing up and choosing a plan".
- Connect your first channel — Telegram or the website chat widget are the quickest.
- Invite agents under Settings → Agents.
- Train the AI Agent by uploading documents about your product.
- Set business hours and canned responses so you can reply faster.
What to read next
- "Dashboard overview" — where everything lives.
- "Your first conversation" — how to pick up and close a request.
- "Glossary" — the terms you will meet in the interface.