Keyboard shortcuts
The full list is always available with Cmd/Ctrl + /, which shows the shortcuts current for your version of the platform.
Navigation
| Shortcut | Action |
|---|---|
Cmd/Ctrl + K |
Command bar |
Cmd/Ctrl + / |
List every shortcut |
Working on a conversation
| Shortcut | Action |
|---|---|
Alt + J |
Previous conversation |
Alt + K |
Next conversation |
Alt + R |
Resolve |
Alt + O |
Reopen |
Alt + P |
Mark as pending |
Messages
| Shortcut | Action |
|---|---|
Enter |
Send the message |
/ |
Insert a canned response |
@ |
Mention a colleague in a note |
The command bar
Cmd/Ctrl + K opens the command bar, the fastest way to work without a mouse. From it you can:
- jump to any section of the platform;
- change the current conversation's status;
- assign an owner;
- find a contact;
- run a macro.
Start typing the name of an action and the list filters down.