How plans work
How plans work
Your plan is assembled to fit your business under Settings → Billing.
The plan builder
The price is made up of four parts.
Channels
Tick the channels you need: WhatsApp, Instagram, Telegram, Facebook, email, voice, SMS. The website chat widget is free
and does not count towards the price.
Agents
You pay per agent who replies to customers.
AI Agent
A monthly package of AI replies. You can leave it out and run with agents only, adding AI later.
Business volume
The tier sets your account limits:
- Starter — small business
- Growth — medium business
- Business — large business
Each tier states how many agents, contacts, monthly messages and channels it covers. If your channel and agent choices
do not fit the tier, the platform warns you.
Add-ons
- Bitrix24 — CRM integration with deals and contacts;
- Remove branding — hide the KulpunAi logo in the website widget.
Trial
The trial is a one-off, and its terms depend on whether a plan has been built:
- no plan built — 14 days with the website chat widget only, without paid channels and without AI Agent;
- plan built — 3 days of full access to the chosen configuration, no card required.
After that the plan has to be paid for to keep working.
Payment and renewal
Settings → Billing shows your current tier, its limits and the next payment date. The renewal button generates a payment
link.
If card payment is temporarily unavailable, the platform offers to put you in touch with support over WhatsApp or email.
Payment history
The payment history section lists every transaction: plan payments, AI credit top-ups and WhatsApp credit top-ups. Each
shows the amount, date and status — pending, paid, failed or refunded.
Changing plan
You can rebuild your plan at any time. With an active subscription, switching tiers requires paying for the new one.
Limits
Current usage of agents, inboxes, contacts and messages is shown in the billing section. The platform warns you as you
approach a limit.
