What the AI Agent is
The AI Agent is Kulpunai's built-in AI assistant. It answers customers on its own using your documents and FAQs, and hands the conversation to an agent when it cannot help.
You will find AI Agent in the sidebar.
What it is made of
Assistants
A configured AI personality: instructions, tone, welcome message and handoff message. You can have several — say, one for sales and one for support.
FAQs
Question-and-answer pairs. The most precise source of knowledge: when a customer's question matches an FAQ, the assistant answers exactly as you wrote it.
Documents
Files, links and spreadsheets the assistant learns from: product descriptions, delivery terms, policies.
Scenarios
Step-by-step instructions for recurring situations, such as processing a return.
Tools
Let the assistant reach into your systems — check an order status, look a customer up in your CRM.
Playground
A test chat where you check the assistant's answers without exposing it to real customers.
Inboxes
The channels the assistant works in. Until an inbox is connected, customers get no AI replies.
Settings
Instructions, guardrails and response guidelines — the boundaries the assistant works within.
Copilot
A separate mode for agents: it summarises a thread, drafts a reply, and looks up contact and conversation data. Customers never see Copilot.
What you need to run it
The AI Agent is available on paid plans. Usage is measured in credits: one AI reply or one voice message transcription costs one credit. Your balance is shown under Settings → Billing.
Getting it running
- Create an assistant — see "Creating an assistant".
- Upload documents about your product.
- Check its answers in the Playground.
- Connect the assistant to an inbox.
- Keep reviewing the FAQs it suggests from real conversations.