KulpunAi
The AI assistant closes up to 80% of conversations — build your plan

Stop losing customers in your chats

KulpunAi brings conversations from WhatsApp, Telegram, Instagram, email, and your website into one inbox. The AI assistant answers routine questions on its own, agents step in on the hard ones, and team leads see the full picture across the department.

Start for free

No card required: 14 days of website chat, 3 days of the full plan · payment in KGS

Every channel your business uses:
WhatsAppTelegramInstagramMessengerEmail
up to 80%of conversations closed by AI
15 minutesto connect your channels
24/7customers always get an answer
online.kulpunai.com
KulpunAi dashboard
Trusted by

Banks, telecom operators, retailers, and real estate developers in Kyrgyzstan

Companies that talk to their customers through KulpunAi.

Eldik Bank
Beeline
Bereket Bank
Kut Stroy
MyCloud.kg
toot
Toolor
Cool Group
Yurtah Tech
Eldik Bank
Beeline
Bereket Bank
Kut Stroy
MyCloud.kg
toot
Toolor
Cool Group
Yurtah Tech

and dozens of other teams — from cafes and shops to banks.

What makes KulpunAi different

Not a website bot — a full chat center for your whole team

Most companies have no shared number: every manager works from their own phone, and nobody else ever sees the conversation. KulpunAi gathers every manager around one company number.

How most companies work

Every manager has their own number

CustomerCustomerCustomerCustomer
personal
AAibek
+996 555 12-34-56
8 unread
personal
DDinara
+996 700 98-76-54
On sick leave
personal
MMarat
+996 777 45-67-89
12 unread
left and took the customers
Team leadcan't see the conversations

Three managers — three numbers and three conversations nobody else sees

  • Conversations get buried in personal phones — the team lead never sees them
  • A manager is on vacation or out sick — and nobody replies to the customer at all
  • A manager moves to another company and easily takes customers along
  • No conversation history, no analytics: who handled how much is anyone's guess
With KulpunAi

One company number for the whole team

WhatsAppTelegramInstagramMessengerEmail
+996 228 01-33-78shared by all
Smart routing
AAibek
5 conversations
DDinara
4 conversations
assigned owner
NNurlan
3 conversations
replaced Marat

One queue, one customer history, always someone accountable

  • One company number: WhatsApp, Telegram, Instagram, and email in a single inbox
  • Smart routing: a new conversation reaches an available manager within seconds
  • Pin a customer to a manager — regulars always write to “their” person
  • A manager leaves — conversations, contacts, and history stay with the company

Hand off a conversation with context

A manager passes the customer to a colleague together with the whole conversation history. The customer never has to explain everything again.

Teamwork inside the conversation

Private notes and @mentions right in the thread — the customer never sees them, and the team solves the case together.

Full visibility for team leads

Every conversation, response time, workload, and customer rating in one report. Nothing can hide on a personal phone.

The customer base belongs to you

Role-based access rights — and when an employee leaves, you revoke access in one click. Contacts and history stay right where they are.

A manager may leave. Customers stay.

Conversations, contacts, and the full history of every inquiry live in the company, not on an employee's personal phone. Connect your number in 15 minutes and see for yourself.

Start for free
For your use case

Sound familiar? This is exactly what KulpunAi fixes

We built the platform for businesses that sell and support customers in messaging apps — from cafes and shops to banks.

Instagram

You sell through Instagram

Dozens of “how much is it?” comments pile up under your posts, inquiries get lost in Instagram DMs, and nobody replies at night.

KulpunAi answers the comments itself, moves the buyer into Instagram DMs, and carries them through to an order — together with the AI assistant.

Not a single inquiry under a post gets lost
WhatsApp

You take orders on WhatsApp

One number shared by three salespeople, chats scattered across personal phones, and order history that walks out the door with the employee.

Official WhatsApp Business API: one number for the whole team, the full history in the system, campaigns to your customer base.

Your number won't get blocked — we're an official Meta Tech Provider
All channels

Your team is drowning in chats

Customers write in five channels, managers answer however they see fit, and you have no visibility into what is happening.

Every conversation in one inbox, automatic routing to agents, reports on response speed and quality.

You can see who replied to whom, and how fast
AI assistant

Customers write at night and on weekends

While the office is closed, questions pile up and impatient customers go wherever they get an answer sooner.

The AI assistant replies around the clock from your knowledge base — in Russian, Kyrgyz, and 40+ other languages.

Up to 80% of questions closed without agents
Omnichannel support desk

Every conversation in one inbox, nothing slips through

Website chat, email, WhatsApp, Telegram, Instagram, and calls all land in one shared queue. Conversations are routed to agents automatically, and every one of them always has an owner.

telegram
messenger
whatsapp
line
gmail
api
Build a website chat widget that matches your brand
Set the colors, language, copy, and design to match your brand. Talk to customers the way that suits them.
Hi there!
How can we help?
Search the Help Center
Chat setupWidget installation
Email
izzat@kulpunai.kg
Phone
+996 (228) 01-33-78
WhatsAppTelegramMessengerGmailInstagram
Every social network and messaging app in one inbox
WhatsApp, Telegram, Instagram, Messenger, and email — talk to customers wherever they already are.
thunder
Handle non-standard scenarios with the API
Extend KulpunAi with custom integrations. Use our API to build exactly what your business needs.
Voice calls with an AI assistant
Take calls over WhatsApp or a regular phone number. We integrate with your PBX. KulpunAi answers basic questions and routes callers to the right extension.
Powered by AI

AI takes up to 80% of routine conversations off your agents

The built-in AI assistant replies to customers instantly, around the clock, and leaves your team only the questions that really need a human.

80%
KulpunAi

Up to 80% of requests automated

KulpunAi learns from your knowledge base and FAQ, and answers routine questions 24/7.

Smart handoff to an agent

Complex questions go to an agent with the full conversation context.

RU
EN
KG

Copilot for agents

It suggests replies and translates into 40+ languages. Agents work three times faster.

InstagramNew

Instagram comments never get lost again

KulpunAi catches every comment under your posts and Reels, replies publicly, and moves the conversation into Instagram DMs — where the AI assistant takes the buyer all the way to an order.

  • Comments land in the same inbox as your DMs — nothing gets missed
  • A public reply plus a private message to the commenter, automatically
  • The AI assistant answers DMs on its own: price, availability, delivery
  • Works with posts and Reels, connects in a couple of minutes

your_store

Post · Reels

🙋‍♀️

aizhan_bkk How much is it, and do you deliver to Osh? 😍

2 min ago

your_store Hi! We've replied in your DMs 💬

just now · automatic

Instagram DMs · aizhan_bkk

Hi Aizhan! The dress from the post is KGS 2,400, sizes S–XL in stock. Delivery to Osh is KGS 200, 1–2 days. Shall I place the order? 🍓

AI assistantreplied in 3 seconds
WhatsApp

Your store

Official business account ✓

🍓 Aizhan, until Sunday only: 20% off the new collection for loyal customers. Don't miss out!

14:02 ✓✓

Do you have size M? 🙌

14:05

Yes, size M is in stock! Shall I place the order with delivery to your address?

AI assistant

14:05 ✓✓

Campaign

1,240 delivered · 318 replied

WhatsAppCampaigns and repeat sales

WhatsApp campaigns that bring customers back

Promos, reminders, and new arrivals — sent to segments of your customer base through official Meta templates. No risk of your number getting blocked.

  • Customer segments: new, loyal, dormant — the right message for each one
  • Templates with buttons and your product catalog right inside the message
  • Replies to a campaign land in the shared inbox — the AI or an agent picks them up
  • A report for every campaign: delivered, read, replied
For support team leads

Your team's entire workload at a glance

Who replies fast, who is overloaded, whether customers are happy — KulpunAi shows it in reports, with no exports or spreadsheets.

Reports by agent and team

How many conversations each agent handled, how fast they reply, and how many they close. You can see who to praise and who to coach.

Quality ratings (CSAT)

Customers rate every conversation when it ends. You see real satisfaction instead of guesswork.

Response time under control

Live monitoring of open conversations and first response time on every channel. Stalled conversations stand out right away.

Automatic workload routing

New conversations are assigned to available agents automatically. Nobody is overloaded and nothing sits unanswered.

Integrations and capabilities

Integrations with the services you already love

Connect KulpunAi to the tools your team already uses. Automate your workflows and get the most out of every interaction.

Bitrix24

Bitrix24 integration

Sync contacts and deals with Bitrix24. Every customer detail is updated in your CRM automatically.

AmoCRM

AmoCRM integration

Create deals and contacts in AmoCRM automatically. Sync the full conversation history to the customer record.

1C

1C integration

Connect 1C to sync orders, stock levels, and customer data. Agents see up-to-date information right in the chat.

MoySklad

MoySklad integration

Sync orders, stock levels, and customer data with MoySklad. Track order status without leaving the conversation.

Webhooks

Webhooks

Push events to your own systems through webhooks. Build automations and integrations with any service.

Google Translate

Google Translate

Translate customer messages instantly, in real time. Talk to every customer in their own language.

Team collaboration

Private notes
@mentions
Canned responses
Auto-assignment
Labels and filters
Keyboard shortcuts

Reports and analytics

Live monitoring
CSAT reports
By agent
By team
By label
CSV export

And many more integrations

WhatsAppTelegramMessengerGmailInstagram
Security and reliability

A reliable cloud platform that keeps your data safe

Official Meta Tech Provider

KulpunAi is a certified Meta Tech Provider, which means your WhatsApp numbers and accounts are protected from being blocked. We work directly with Meta and meet every platform requirement.

No blocked numbers

Your WhatsApp numbers will never be blocked

Account protection

Full protection for WhatsApp and Instagram business accounts

Official API

Access to the official WhatsApp Business API

0

Numbers blocked

99.9%

Uptime (SLA)

Personnel
protection

Secure
development

Secure
testing

Cloud
security

On-premise deployment

For companies with strict security requirements, we can install KulpunAi on your own servers. You keep full control over your data and infrastructure — ideal for banks, government agencies, and large enterprises.

Getting started

Launch in one day, no consultants required

1

Connect your channels

WhatsApp, Telegram, Instagram, email, and a chat widget for your site — setup takes about 15 minutes, no developers needed.

2

Invite your agents

Add your team, split it across departments — and every conversation lands in one shared inbox with auto-assignment.

3

Train the AI assistant

Upload a knowledge base, FAQ, or documents — the AI starts answering routine questions on its own, day and night.

Frequently asked questions

Still have questions?

Can't find your answer? Message us in the chat on this site and we'll reply within a couple of minutes. Our AI is on duty too 🍓

Pricing and payment

How much does KulpunAi cost?
Plans start at KGS 1,500 per month. Starter — 10 agents, 5 channels, and 5,000 contacts. Growth at KGS 5,000 — 30 agents, 15 channels, and 25,000 contacts. Business at KGS 15,000 — 100 agents, 50 channels, and 100,000 contacts. On top of that you add the channels you connect and the AI package, if you need one.
What makes up the final price?
Four parts: the base plan, channels, agents beyond those included, and the AI package. Channels are priced differently: Telegram and Facebook — KGS 1,500, Email and API — 2,000, Instagram — 3,000, SMS — 4,000, WhatsApp Business API — 8,000. An extra agent — KGS 500. You put it all together in the calculator on the pricing page, and the total is visible before you pay.
How much does the AI assistant cost?
AI comes as a separate package, because not everyone needs it. Starter — KGS 3,000 for 1,000 responses and 5 documents in the knowledge base. Standard — 5,000 for 3,000 responses and 15 documents. Pro — 12,000 for 10,000 responses and 50 documents. Business — 25,000 for 30,000 responses and 150 documents. You can start without AI and add it later.
What happens when the AI responses run out?
The assistant stops replying on its own and agents carry the conversations forward — the platform keeps running. You can buy extra responses separately, and those purchased responses do not expire when the plan renews: the package quota resets every paid period, while purchased responses stay on your balance.
How do I pay, and do I need a card on file?
Payment in KGS with a card from any Kyrgyz bank — via a payment link, with no card on file and no auto-charges. An invoice is issued for the period you choose, you pay it and get access.
Can I try it for free?
Yes, in two ways. A regular sign-up gives you 14 days without a card, but in that mode only the free website chat works. If you build your own plan in the calculator, you get 3 days with the full limits of exactly that plan — with every channel you picked and with AI — so you are testing the version you intend to pay for, not a stripped-down one.
Can I change my plan or switch off a channel?
Yes. A plan is assembled from modules rather than picked out of three boxes: you can add or remove a channel, add agents, or switch the AI package. The recalculation happens at your next payment.

Channels

Which channels can I connect?
WhatsApp via the official Business API, Instagram — including comments under posts, Telegram, Facebook, email, SMS, a chat widget for your website, and your own channel via the API. Every conversation arrives in one queue instead of seven different apps.
Could our WhatsApp number get blocked?
No. KulpunAi is a certified Meta Tech Provider and works through the official WhatsApp Business API. Blocks usually hit those who send campaigns through unofficial workarounds; the official channel is protected from that.
Do we have to give up the WhatsApp Business app?
No — and this is where we stand out. Your current number connects to KulpunAi, and the familiar WhatsApp Business app on it keeps working: you can reply from the app and from the platform. Nothing is a “one-way” move, and nobody loses access to the phone they are used to. That is usually how teams start: they move into the shared inbox gradually, at their own pace.
What can KulpunAi do with Instagram comments?
Comments under posts arrive in the same queue as direct messages. You can reply to a comment publicly and move the conversation straight into Instagram DMs, where the AI assistant takes the person through to an order. This is a rare feature: on most platforms Instagram means DMs only.
Are there WhatsApp campaigns?
Yes, campaigns based on templates approved by Meta — with recipient segments and a delivery report. Campaign messages are paid for separately, from a wallet you top up in KGS.

AI assistant

How does the AI assistant learn to answer our questions?
You upload a knowledge base: documents, price lists, delivery terms, ready-made answers to common questions. The assistant answers from those, not from general assumptions about your industry. Update a document and the answers change immediately — nothing needs retraining.
What languages does the assistant reply in?
In whichever language the customer wrote to you — Russian and Kyrgyz included. The platform interface for agents is currently available in Russian, English, and about fifty other languages; Kyrgyz is not in the interface yet, even though the assistant does reply to customers in Kyrgyz.
What happens if the AI does not know the answer?
The conversation is handed to a live agent together with the whole conversation history, so the customer does not have to start over. The assistant does not invent an answer when it is not in the knowledge base — this behavior is configurable, and it matters more than it seems: a made-up price or delivery date costs more than a pause.
Can the AI suggest replies to the agent instead of answering customers itself?
Yes, that is copilot mode: the assistant drafts a reply and the agent decides whether to send it as is, edit it, or write their own. Many teams start exactly this way — first they look at the quality of the suggestions, then they hand some topics over to automatic replies.
Can the AI work with our CRM?
With Bitrix24 — yes, fully: the assistant creates and updates a lead, a deal, and a contact right during the conversation and fills in their fields. Which fields it is allowed to use is decided by your administrator — the list is pulled from your portal, and anything left unchecked is closed to the assistant.
How many AI responses are included in a plan?
From 1,000 to 30,000 per month depending on the package. One response is one message from the assistant to a customer. The quota resets at the start of every paid period, while responses bought on top of the package carry over and do not expire.

Rollout and your team

How long does launch take?
About 15 minutes to connect the channels — WhatsApp, Telegram, Instagram, email, and the website chat widget. A full launch, including training the AI on your materials, usually fits into one working day.
Do we need developers or implementation consultants?
For a standard launch — no, everything is done in the interface. A developer may only be needed if you want a non-standard data exchange with your own systems through the API. We help with the connection ourselves, and there is no separate setup fee.
Is there a mobile app?
Yes, for iOS and Android. Agents reply to customers from anywhere and a team lead sees reports from their phone — that noticeably changes response times in the evenings and on weekends.
How many agents can we add?
From 10 on the entry plan to 100 on the top one; beyond those included it is KGS 500 per agent. Agents can be grouped into teams, and conversations can be distributed among them by channel and by topic.
What reports does a team lead get?
Workload by day and by hour, first response time and resolution time, breakdowns by agent, team, channel, and label, plus customer ratings. This shows not only “how many conversations” there were, but also where the queue gets stuck.
What happens to our old conversation history and customer base?
Contacts can be uploaded as a list at the start. Migrating conversation history from another platform is usually unnecessary — tell us what exactly you have accumulated and we will say honestly whether it can be moved and whether it is worth it.

Integrations and data

Which CRMs does KulpunAi work with?
Bitrix24, AmoCRM, 1C, and MoySklad can be connected, and for other systems we integrate through the open API and webhooks. Conversations become leads and deals, the conversation history is saved in the customer record, and order and stock data are available right inside the conversation. We take care of the connection and the setup — there is no separate fee for it.
What exactly does the Bitrix24 integration do?
It creates leads, contacts, and deals from conversations, puts the conversation card and its full history into the timeline, carries the agent's notes over as a comment, shows the customer's most recent conversations right in the record in Bitrix24, and lets the AI assistant fill in fields. It works with both the cloud portal and the on-premise version.
Is there an open API?
Yes, a REST API and webhooks — for when you need to connect the platform to your own system. Outbound events cover a new conversation, contact creation and updates, every message, and every change of conversation status; inbound, the API lets you read and write contacts, conversations, messages, and labels.
We work in 1C. What can you do?
We connect it: most often teams sync orders, stock levels, and customer data so that a manager can answer “in stock” and “your order is on its way” without leaving the conversation. The data exchange is configured for your setup — tell us which configuration you run and what matters to sync.

Security and hosting

Can KulpunAi be installed on our own servers?
Yes. For companies with strict data requirements — banks, government agencies, large enterprises — we can install KulpunAi on your own infrastructure, where the conversation history and the customer base never physically leave your perimeter.
Is the platform open source?
Yes, and that is a verifiable fact rather than a promise: you can read the code and, if needed, deploy and maintain it yourself. For large customers this removes the biggest fear — what happens to their processes if the vendor disappears.
Who inside the company can see the conversations?
Permissions are separated: an agent sees their own conversations and the queue for their channels, a team lead sees reports and the whole team's conversation history, and an administrator manages settings and integrations. Access is granted and revoked in the interface.

Start replying to your customers faster today

Free to start, no card required: 14 days with the website chat widget, and once you build your plan, 3 days of full access. Connecting channels takes 15 minutes. Pay in KGS with a card from any Kyrgyz bank.

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